Need help with Kru?
We’ve got you.
Welcome to the Kru Help Center! We’re here to help you get the most out of our property maintenance platform. To find the right answers fast, browse the categories below. You’ll find quick tips, troubleshooting, and some frequently asked questions.
If you can’t find your answer here, you can reach out to us directly using the button at the bottom of this page.
Property Owners
Getting started, made simple.
Not sure where to start? This section will walk you through account setup, whether you’re a homeowner or a property manager.
Account setup
Step 1
Download the Kru App on your mobile device
Step 2
Select Property Owner
On the top right of the screen, you’ll see a home icon (for property owners) and a wrench icon (for contractors). Select the home icon.
Step 3
Enter your phone number
After you’ve downloaded the app, enter your phone number. You’ll receive a six-digit verification code. Enter that, and click Confirm.
Step 4
3-Step onboarding process
Next, you’ll be prompted to complete the 3-step onboarding process. Enter your email, then your first and last name, and agree to Kru’s terms of use.
You’re officially a Kru member!
Once you’ve completed your registration, you can begin using Kru!
Account access & login help
If you can’t access your account for any reason, reach out to us directly and we’ll help you get back in.
Dashboard & Profile Management
When you log into Kru, you’ll see four options on the bottom navigation bar:
Properties: This is where you’ll see your properties listed. You can submit a new request by clicking on the appropriate property, or by using the Submit tab.
Tickets: This is where you’ll be able to easily view all the requests you’ve submitted and their status.
Submit: Use this tab to submit a new request.
Profile: Use this area to edit your profile, contact us, review our terms of use and privacy policy, make changes to your subscription, or manage your units.
Submitting your first maintenance request.
Submitting a maintenance request is simple!
First, take some photos of the repair or maintenance task required. This will help contractors accurately assess the work that needs to be done and provide a quote.
Then, in your Kru app, navigate to the Submit tab. Fill in as much information as you can about the job, attach your photos, and click Next.
Select your property from the drop-down list and select some dates you’re available for the contractor.
Submit the request and you’re done! A contractor will be able to review your request and get back to you quickly with a quote and date for service.
Payment and billing.
Homeowners use Kru for free. Multi-property owners have tiered subscription options!
All payments are handled simply through Stripe, Apple Pay, and Link. When you sign up, you’re asked to input your payment information, so payments can be processed simply within the app!
See FAQs below for more information on payments and billing.
Contractors
Start getting jobs, directly to your phone.
We know you’re busy as a contractor. Luckily, the Kru setup process is simple! Here’s how to get started today.
Account setup
Step 1
Download the Kru App on your mobile device
Step 2
Select Contractor
On the top right of the screen, you’ll see a home icon (for property owners) and a wrench icon (for contractors). Select the wrench icon.
Step 3
Enter your phone number
After you’ve downloaded the app, enter your phone number. You’ll receive a six-digit verification code. Enter that, and click Confirm.
Step 4
3-Step onboarding process
Next, you’ll be prompted to complete the 3-step onboarding process. Enter your email, then your first and last name, and agree to Kru’s terms of use.
Step 5
Set up your company
Once you finish registering, you’ll be prompted to “Create Company”. Enter your Business Number (a 9-digit number assigned by the Canadian Revenue Agency). Then, you’ll enter your company information, trade(s), and company size.
Next, a Kru member will reach out to make sure you pass our contractor standards. This involves gathering required documents, scheduling an in-person meeting, and doing background research. If you pass the checks, you’ll be onboarded onto the platform.
You’re officially a Kru member!
Once you’ve completed your registration, you can begin using Kru!
Account access & login help
If you can’t access your account for any reason, reach out to us directly and we’ll help you get back in.
Dashboard & Profile Management
When you log into Kru, you’ll see two options on the bottom navigation bar:
Feed: This is where you’ll see your jobs, including job requests. You can click into requests to provide a quote, communicate with property owners, and more.
Tickets: This is where you’ll be able to easily view all the requests you’ve submitted and their status.
Profile: Use this area to edit your profile, contact us, review our terms of use and privacy policy, and delete your account
Receiving your first maintenance request.
We are currently working on adding push notifications that will alert contractors when a new job is ready for quote!
For now, check in with your Kru app to see if any tickets fall within your service category (under the Recommended tab). Our team is also watching the tickets and reaching out to the appropriate contractors to tell them there is a job available.
Payment and billing.
Contractors pay a flat fee of 4.99% of the work done to Kru.
When you sign up for Kru as a contractor, you’ll need to connect your Stripe account. When a customer pays for a job, the money is deposited directly into your Stripe account. Please follow Stripe’s procedures for releasing funds to your own bank account.
Frequently asked questions.
How do I see the status update for my requests?
You’ll be notified when a contractor responds to your ticket directly, but if you want to keep an eye on the status of the ticket for any other updates, these will be in the Tickets tab on the app.
How do I modify or cancel a job?
Life happens! If you need to modify or cancel a job, simply go to the Tickets tab in your Kru app. From here, you’ll be able to modify the job to request a new date or cancel it entirely.
What if I need to communicate with the contractor/property owner?
Once the job has been approved by both sides, you can communicate right within the Kru app! Navigate to your Tickets tab, open the ticket, and you can communicate directly from this screen.
What do I do if I’m not satisfied with the job when it’s completed?
Kru uses strict vetting processes to ensure that our contractors are reliable, trustworthy, and high-quality. However, If you’re not satisfied with the work done by one of our contractors, we’ll try to work to find a resolution for both sides. If the customer complaint is found to be from faulty contractor work, we may remove the contractor from our network.
As a contractor, what happens if a client refuses to pay?
If a customer refuses to pay for the work, we’ll support you as much as we can by sending payment notifications and attempting to accelerate collection.
If this doesn’t work, the contractor is responsible for taking whatever steps they normally would to collect.
What happens if the scope of the job is higher than originally thought/the job costs more than originally quoted?
If the work ends up costing more than the estimate, contractors will need to get updated customer approval before the work begins. If the work has been completed, Kru can’t guarantee to recover additional money from customers. The contractor will have to use their own means to seek compensation.
Didn’t find an answer to your question?
Reach out to us through the live chat feature, Contact Us form, through email, or by phoning. Our support team is eager to help you as quickly as possible.