MyKru Solutions Ltd.
Terms of Use (Canada)

Prepared: July 16, 2026

Introduction

MyKru Solutions Ltd. (“Kru”, “we”, “us” or “our”) provides a software-as-a-service property maintenance coordination and record-management platform. The platform enables property managers, landlords, property owners and their authorized personnel (collectively, “Customer Users”) to receive and manage maintenance requests, communicate with tenants or occupants (“Tenant Users”), invite or add contractors and service providers selected by the Customer User (“Contractor Users”), request and review estimates, approve work, coordinate scheduling, exchange messages and documents, and maintain records relating to property maintenance and related services (“Property Services”). Customer Users, Tenant Users and Contractor Users are collectively referred to as “Users”.

Kru does not operate a contractor marketplace and does not select, recommend, retain, hire or provide contractors to Customer Users. Any Contractor User appearing in an account has been selected, invited, added or approved by the applicable Customer User, unless Kru expressly agrees otherwise in a separate written agreement.

These Terms of Use govern your access to and use of https://mykru.ca/ (the “Website”), the Kru property maintenance application and any related software, applications, webpages, features, communications, information and content, including without limitation HTML, software, code, data, text, documents, images, photographs, videos, icons and designs (collectively, the “Platform”).

YOU ACKNOWLEDGE AND AGREE THAT, BY ACCESSING OR USING THE PLATFORM, YOU INDICATE THAT YOU HAVE READ, UNDERSTOOD AND AGREE TO BE BOUND BY THESE TERMS OF USE. If you do not agree to these Terms of Use, you have no right to access or use the Platform. If these Terms of Use are entered into by a corporation or other legal entity, you represent that you have authority to bind that entity and its affiliates, and “you” and “your” refer to that entity, its affiliates and its authorized Users.

The Platform is not intended for use by minors except where a Tenant User uses the Platform with the permission and supervision of a parent, guardian, property manager or other authorized adult.

User Roles and Contractor Responsibility

Customer Users are responsible for administering their account, determining the Property Services required, deciding whether and when work will be performed, and selecting or approving each Contractor User. Customer Users are solely responsible for conducting any due diligence they consider appropriate, including confirming a Contractor User’s identity, qualifications, competence, licensing, permits, insurance, workers’ compensation coverage, safety practices and suitability for the requested work.

Contractor Users provide Property Services under their own name or business name, using their own personnel, tools, equipment, materials and supplies. Contractor Users independently determine how Property Services will be performed and, subject to any agreement with a Customer User, their availability, rates and whether to accept or reject work.

Contractor Users are independent businesses and are not employees, agents, representatives, partners, joint venturers, franchisees or subcontractors of Kru. Kru does not employ, retain, dispatch as principal, supervise, direct, monitor or control Contractor Users or the manner in which they perform Property Services. Kru has no control over, and makes no representation or warranty regarding, the quality, competence, qualifications, suitability, legality, safety, timing, pricing, completion or outcome of any Property Services, or any Contractor User’s failure to perform.

Kru does not represent that it has vetted any Contractor User. Any information displayed about a Contractor User is provided by the Contractor User or Customer User and is not an endorsement, certification or guarantee by Kru. A Customer User may permit a Tenant User to submit requests or communicate through the Platform, but the Customer User remains responsible for account administration and contractor selection.

Property Services Agreements

The Platform is an administrative coordination tool. It may enable Users to create and transmit maintenance requests, scopes of work, messages, photographs, estimates, approvals, schedules, completion notices, invoices and other records. Use of these features does not cause Kru to hire, retain, recommend or supervise a Contractor User and does not make Kru a party to any agreement for Property Services.

Any agreement for Property Services is solely between the applicable Customer User or property owner and the Contractor User (a “Property Services Agreement”), whether that agreement is formed inside or outside the Platform. The parties to a Property Services Agreement are solely responsible for its terms and performance, including scope, pricing, scheduling, access, permits, safety, workmanship, warranties, payment, taxes, insurance, damage, injury and dispute resolution.

Customer Users are responsible for providing complete and accurate information about a request, including known hazards, access restrictions and other conditions that may affect the work. Contractor Users are responsible for independently assessing the site and work requirements and for refusing work that cannot be performed lawfully or safely. Kru’s transmission of information, reminders, suggested workflows, statuses or automated communications does not constitute approval, inspection, professional advice or control of the Property Services.

Fees and Payment Terms

Customer Users must pay the subscription, onboarding, usage and other fees set out in the applicable order form, subscription selection or separate written agreement with Kru. Unless otherwise stated in writing, fees are charged in Canadian dollars, applicable taxes are additional, and all fees are non-refundable except where required by law.

You are responsible for providing valid payment information and authorizing Kru and its payment processor to charge amounts when due. Payment information may be used and shared with our payment service providers in accordance with our Privacy Policy. We may suspend access for overdue amounts and may contact you regarding billing or account issues.

The Platform may permit Users to upload, transmit or record contractor estimates, invoices or payment statuses. Unless Kru expressly agrees in writing to process a particular payment, Kru is not responsible for invoicing or payment between a Customer User and Contractor User, does not hold funds on behalf of either party and is not liable for non-payment, chargebacks, taxes or payment disputes between Users.

Contractor User Representations

If you are a Contractor User, you represent, warrant and covenant that you: (a) are authorized to carry on business and perform the Property Services you accept; (b) have the expertise, personnel, tools and equipment required to perform the work competently and safely; (c) will maintain all licences, permits, registrations, insurance and workers’ compensation coverage required by law or by the applicable Customer User; (d) will comply with applicable laws, codes, safety requirements and the applicable Property Services Agreement; (e) are responsible for your employees, subcontractors and other personnel, including their conduct, compensation, benefits, taxes and insurance; (f) will provide accurate information through the Platform; and (g) will promptly disclose to the applicable Customer User any circumstance that may materially affect your ability to perform the work lawfully, safely, on time or as agreed.

Kru does not assume responsibility for verifying these representations. A Customer User may impose additional contractor requirements through a separate Property Services Agreement.

Privacy and Customer Data

Our Privacy Policy is available at https://mykru.ca/privacypolicy and forms part of these Terms of Use. Your use of the Platform is subject to the Privacy Policy applicable to you.

You represent that you have all authority and consents required to provide information to Kru and permit Kru and its service providers to collect, use, store, process and disclose that information to operate and improve the Platform. This includes information relating to properties, tenants, occupants, employees, contractors and other individuals. Customer Users are responsible for configuring access permissions and ensuring that only authorized persons can view or use Customer Data.

As between you and Kru, you retain ownership of data, information, photographs, messages, documents and other materials submitted to the Platform by or on behalf of your account (“Customer Data”). You grant Kru a non-exclusive, worldwide, royalty-free licence to host, copy, transmit, display, modify and otherwise process Customer Data as reasonably necessary to provide, secure, support and improve the Platform and to comply with law. Kru may create and use aggregated or de-identified information that does not identify an individual or Customer User.

Licence to Use

Subject to your compliance with these Terms of Use and payment of applicable fees, Kru grants you a limited, non-exclusive, non-transferable, non-assignable and non-sublicensable licence during the applicable subscription term to access and use the Platform for your internal property maintenance coordination purposes. No rights are granted except as expressly stated in these Terms of Use.

Service Limitations, Emergencies and Automated Features

The Platform depends on internet access, third-party hosting, telecommunications, devices and integrations that may fail or become unavailable. Kru does not guarantee that the Platform will be continuous, secure or error-free, or that messages, requests, reminders or notifications will be delivered or received within any particular time.

THE PLATFORM IS NOT AN EMERGENCY SERVICE. Users must not rely on the Platform to report or respond to emergencies, threats to life or safety, active water or gas leaks, fire, electrical hazards, security incidents or other urgent conditions. Users must contact 911, emergency services, the applicable utility, building emergency contact or another appropriate responder directly.

The Platform may include automated, algorithmic or artificial-intelligence-enabled features, including Kru Dispatch, that summarize information, categorize requests, suggest responses, route communications, identify possible next steps or assist with scheduling. These features may produce incomplete, inaccurate or inappropriate results. They are administrative tools only and do not provide legal, engineering, construction, safety, environmental, medical or other professional advice. Users remain responsible for reviewing outputs, exercising independent judgment and obtaining qualified professional advice where appropriate.

International Use

The Platform is controlled and operated from Canada. Kru does not represent that the Platform is appropriate or lawful for use in every jurisdiction. If you access the Platform from outside Canada, you do so at your own risk and are responsible for complying with applicable laws, including privacy, export-control and local online-conduct laws.

Accounts and Access

You must provide accurate, current and complete account information and promptly update it. You are responsible for maintaining the confidentiality and security of your account, credentials and devices and for all activity occurring through your account. You must promptly notify Kru at info@mykru.ca of suspected unauthorized access or a security incident.

Customer Users may authorize employees, property managers, tenants, occupants, contractors or other persons to access portions of an account. The Customer User is responsible for those Users, their permissions and their compliance with these Terms of Use. Credentials may not be shared except through account features intended to create or authorize separate Users.

Kru may verify information, require reasonable security measures, restrict features, suspend or terminate access, or remove a User where Kru reasonably believes information is inaccurate, fees are overdue, security is at risk, or these Terms of Use or applicable law have been breached.

Acceptable Use and Conduct

You must comply with applicable laws and use the Platform professionally and only for lawful property maintenance coordination and related business purposes. You must not: (a) damage, disrupt, overload or interfere with the Platform or another User’s use; (b) gain unauthorized access to systems, accounts or data; (c) upload malware or harmful code; (d) scrape, data-mine, reverse engineer, decompile or attempt to derive source code except where applicable law expressly permits it; (e) use the Platform to violate privacy, intellectual property or other legal rights; (f) submit unlawful, defamatory, abusive, threatening, discriminatory, obscene or fraudulent content; (g) impersonate another person or misrepresent your authority; (h) use automated outputs without reasonable human review where doing so could affect safety, property or legal rights; or (i) encourage another person to do any of the foregoing.

You are responsible for Customer Data and communications submitted through your account. Kru may remove content, restrict features, preserve or disclose information, suspend or terminate access, and investigate suspected misconduct where reasonably necessary to protect Users or Kru, enforce these Terms, comply with law, address fraud or security issues, or operate and improve the Platform. Kru has no obligation to monitor User conduct and is not liable for the acts or omissions of any User or third party.

Intellectual Property

The Platform and all software, designs, text, graphics, trademarks and other materials provided by Kru are owned by or licensed to Kru and are protected by intellectual property laws. Except for the limited licence expressly granted above, you may not copy, reproduce, distribute, modify, publish, transmit, sell, license, create derivative works from or otherwise exploit the Platform without Kru’s prior written consent.

You retain ownership of Customer Data, subject to the licence granted under “Privacy and Customer Data”. You represent that you have the rights and permissions required to submit Customer Data and that it does not infringe another person’s rights. You waive, and will obtain waivers of, moral rights in Customer Data only to the extent reasonably necessary for Kru to provide the Platform.

“Kru”, “MyKru”, associated logos and other marks displayed on the Platform are trademarks of Kru or its licensors. No trademark licence is granted except as necessary to identify Kru’s services in accordance with these Terms.

Third-Party Services and Integrations

The Platform may link to, exchange data with or depend on third-party services, including hosting, mapping, communications, payment, accounting, property-management and artificial-intelligence services. Kru does not control and is not responsible for third-party services, their availability, security, content, acts, omissions or privacy practices. Your use of a third-party service may be subject to separate terms.

Without limiting the foregoing, Property Services are third-party services provided solely by Contractor Users. Kru does not endorse, authorize, certify or warrant any Contractor User or Property Services and is not liable for workmanship, defects, delays, non-performance, property damage, bodily injury, code or permit issues, environmental conditions, pricing, payment disputes or any other act or omission relating to Property Services.

Feedback

If you provide suggestions, ideas or feedback about the Platform (“Feedback”), you grant Kru a perpetual, worldwide, transferable, irrevocable, royalty-free licence to use, reproduce, modify, distribute and otherwise exploit the Feedback for any purpose without restriction or compensation.

Disclaimers

YOUR USE OF THE PLATFORM IS AT YOUR OWN RISK. TO THE FULLEST EXTENT PERMITTED BY LAW, THE PLATFORM IS PROVIDED “AS IS” AND “AS AVAILABLE”, WITHOUT REPRESENTATIONS, WARRANTIES OR CONDITIONS OF ANY KIND, EXPRESS, IMPLIED, STATUTORY OR OTHERWISE, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, SECURITY, ACCURACY, AVAILABILITY OR RESULTS.

KRU DOES NOT WARRANT THAT THE PLATFORM, AUTOMATED FEATURES, COMMUNICATIONS, RECORDS OR OUTPUTS WILL BE ACCURATE, COMPLETE, CURRENT, SECURE, UNINTERRUPTED OR ERROR-FREE. KRU IS NOT RESPONSIBLE FOR FALSE OR MISLEADING INFORMATION PROVIDED BY A USER, FOR A USER’S FAILURE TO REVIEW INFORMATION OR OUTPUTS, OR FOR DECISIONS MADE IN RELIANCE ON THE PLATFORM.

Kru does not provide Property Services or professional advice. Users are not employees, agents, partners, joint venturers, franchisees or representatives of Kru. Kru is not responsible for wages, benefits, payroll deductions, workers’ compensation, taxes, GST/HST/PST, employment insurance, Canada Pension Plan contributions or other obligations relating to any User or Property Services.

Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, KRU AND ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, LICENSORS AND SERVICE PROVIDERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, PUNITIVE OR AGGRAVATED DAMAGES; LOSS OF PROFITS, REVENUE, SAVINGS, BUSINESS, GOODWILL OR DATA; BUSINESS INTERRUPTION; DATA CORRUPTION OR SECURITY INCIDENTS; OR COST OF SUBSTITUTE SERVICES, ARISING FROM OR RELATED TO THE PLATFORM, THESE TERMS, ANY USER, ANY PROPERTY SERVICES OR ANY THIRD-PARTY SERVICE, REGARDLESS OF THE THEORY OF LIABILITY AND EVEN IF ADVISED OF THE POSSIBILITY.

TO THE FULLEST EXTENT PERMITTED BY LAW, KRU’S TOTAL AGGREGATE LIABILITY ARISING FROM OR RELATED TO THE PLATFORM OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) CAD $100 AND (B) THE FEES PAID TO KRU BY THE APPLICABLE CUSTOMER USER FOR THE PLATFORM DURING THE THREE MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

The exclusions and limitations in these Terms apply regardless of whether a remedy fails of its essential purpose and do not apply to liability that cannot lawfully be excluded or limited.

Indemnity

You will indemnify, defend and hold harmless Kru, its affiliates and their respective officers, directors, employees, agents, licensors, service providers and successors from claims, liabilities, losses, damages, costs and expenses, including reasonable legal fees, arising from or related to: (a) your access to or use of the Platform; (b) Customer Data or information submitted through your account; (c) your breach of these Terms or applicable law; (d) your acts or omissions or those of Users authorized through your account; (e) your selection, engagement, supervision, performance or receipt of Property Services; (f) a Property Services Agreement; (g) bodily injury, death, property damage, defective work, delay, non-payment, taxes, insurance or regulatory non-compliance caused by or attributable to you, your personnel or a Contractor User you selected or approved; or (h) a claim that Customer Data infringes another person’s rights.

Kru may assume control of the defence of a claim at your expense. You may not settle a claim in a manner that admits liability by, imposes obligations on or fails to fully release Kru without Kru’s prior written consent.

User Warranties

You represent and warrant that: (a) you have authority to enter into these Terms and use the Platform; (b) your use of the Platform and submission of Customer Data will comply with law and contractual obligations; (c) you have obtained all required permissions and consents; (d) information you provide is accurate in all material respects; and (e) you will not use the Platform in a manner that creates an unreasonable risk to people, property, systems or data.

Dispute Resolution

The parties will first attempt in good faith to resolve a dispute arising from these Terms or the Platform through negotiations. If the dispute is not resolved within 20 days after written notice of the dispute, it will be submitted to confidential, binding arbitration before one independent arbitrator in Edmonton, Alberta. If the parties cannot agree on an arbitrator, the ADR Institute of Canada will appoint one. The Arbitration Act (Alberta), or successor legislation, will apply. The arbitrator’s decision will be final and binding, subject only to rights of review that cannot be waived by law.

Either party may seek injunctive or other equitable relief from a court of competent jurisdiction to prevent actual or threatened infringement, misuse of confidential information, security compromise or violation of intellectual property rights.

Basis of the Bargain

You acknowledge and agree that the disclaimers, exclusions, indemnities and limitations of liability set out in these Terms are essential elements of the agreement between you and Kru and will survive and apply even if a remedy is found to have failed of its essential purpose.

Exclusions

Nothing in these Terms is intended to exclude or limit any condition, warranty, right or liability that may not lawfully be excluded or limited. Only the exclusions and limitations that are lawful in your jurisdiction will apply, and Kru’s liability will be limited to the maximum extent permitted by law.

Termination

Kru may suspend or terminate access to the Platform or these Terms at any time where reasonably necessary for security, non-payment, legal compliance, breach of these Terms, discontinuation of the Platform or protection of Kru or its Users. Upon termination, your licence ends and you must stop using the Platform. Provisions that by their nature should survive termination will survive, including provisions concerning fees, intellectual property, confidentiality, disclaimers, liability, indemnity, disputes and general terms.

Modifications to the Platform

Kru may modify, update, suspend or discontinue all or part of the Platform, and may impose reasonable usage or storage limits. Kru is not obligated to continue any particular feature, integration or functionality.

Amendment

Kru may amend these Terms by posting an updated version through the Website or Platform and updating the “Last updated” date. Material changes will become effective on the date stated in the notice or, if no date is stated, when posted. Your continued use after the effective date constitutes acceptance, subject to applicable law.

Electronic Communications

You consent to receive agreements, notices, disclosures, invoices and other communications electronically, including by email, in-app message or posting through the Platform. Electronic communications satisfy any legal requirement that a communication be in writing.

Severability

If any provision of these Terms is held unenforceable, it will be enforced to the maximum extent permitted and the remaining provisions will remain in effect.

No Waiver

A failure or delay by Kru to exercise a right is not a waiver of that right.

Governing Law

These Terms and your access to and use of the Platform are governed by the laws of Alberta and the federal laws of Canada applicable in Alberta, without regard to conflict-of-law principles. Subject to the arbitration section, you submit to the exclusive jurisdiction of the courts of Alberta.

Entire Agreement

These Terms, the Privacy Policy, any applicable order form and any additional written terms expressly incorporated by reference constitute the entire agreement between you and Kru concerning the Platform and replace prior or contemporaneous understandings concerning that subject matter. If an order form conflicts with these Terms, the order form controls only to the extent of the conflict.

Assignment

You may not assign or transfer these Terms without Kru’s prior written consent. Kru may assign or transfer these Terms, in whole or in part, in connection with a corporate reorganization, financing, merger, sale of assets or otherwise. These Terms bind and benefit permitted successors and assigns.

No Agency

No agency, partnership, joint venture, employment, fiduciary or franchise relationship is created between Kru and any User or between Kru and any party to a Property Services Agreement.

Survival

Any provision that by its nature should survive expiration or termination will survive.

Remedies

Except as expressly stated, remedies under these Terms are cumulative and do not exclude remedies available at law or in equity.

Headings

Headings are for convenience only and do not affect interpretation.

Third-Party Beneficiaries

Except as expressly stated, these Terms do not confer rights or remedies on any person other than the parties.

Contact Us

Questions about these Terms may be sent to info@mykru.ca.