Kru is the property maintenance platform built for Canadian property managers and rental owners — coordinated by Dispatch, our AI layer. Walk through how it works below, then book a live demo when you’re ready.
Tickets come in. Dispatch coordinates the right contractor from your network. Estimates come back to you for one-tap approval. Work happens. History stays. Whether you run 4 units or 400, Kru keeps everything organized and stress-free — without you chasing anyone.
Your tenants submit maintenance requests through the Kru app — photos, description, available windows, all in seconds. Dispatch picks it up automatically, asks the tenant any clarifying questions, and (if you enable AI Troubleshooting) walks them through quick diagnostics first to filter out the truck rolls that don’t need a truck.
Kru sends the ticket to the right contractor from your network — the plumber, electrician, or handyman you already work with. Dispatch handles the back-and-forth, collects the estimate, and brings it back to you. No phone tag. No group chats. No Kru-network lock-in.
Estimate looks good? Tap approve — the job is booked, your contractor is scheduled, and your tenant gets an automatic notification with the appointment window. No more “when is this getting fixed?” texts.
Once the work is done, the contractor invoices you directly the same way they do today — e-transfer, accounting software, however you already pay. Kru documents every step on the ticket for clean records.
Kru is free for contractors. Always. Property managers and rental owners bring you onto Kru because they already work with you — and Kru sends their tickets straight to your phone.
When a PM or rental owner on your network submits a ticket in your trade, you get a push notification. Open the ticket to see photos, location, description, and the tenant’s available windows. Send a quote back in seconds.
Quote approved? Schedule the visit at a time that suits both you and the tenant. Complete the work, mark the job done in-app, and the full record — photos, messages, estimate, approval — stays on the ticket.
You get paid directly by your customer the same way you do today: e-transfer, invoice, accounting software, whatever already works. Kru never takes a cut.
Need to ask the property manager a question — confirm a part, clarify access, send an updated estimate? Every conversation lives on the ticket, so nothing gets lost in someone’s text thread.
| Maintenance Challenges | Traditional Maintenance | With Kru |
|---|---|---|
| Scheduling | Multiple phone calls and emails to schedule each job | Tenants submit in seconds; Dispatch coordinates from there |
| Job Visibility | No real-time view of where a ticket stands | Live status, messages, photos, and approvals — all in one place |
| Contractor relationship | Spreadsheets and group chats with your trades | Your contractors, organized in-app with full job history |
| Quoting & approvals | Phone tag and email chains for estimates | In-app estimates with one-tap approval at your limits |
| Payment | Manual coordination, lost invoices | Pay your contractor directly however you do today — Kru documents the work |
| Time | 5–10 hours a week chasing contractors | Hours back to you; Dispatch does the chasing |
You’ve seen how Kru streamlines every aspect of property maintenance. Book a live demo with a Kru expert to learn exactly how Kru can help streamline your unique situation.
