01
Tenants
Tenants submit by text or web — no app to download. Whether it’s a leaky tap, a broken appliance, or a more urgent issue, photos and details get tagged automatically. You’re notified the moment it lands.
The property maintenance game-changer.
From tenant request to job done — here’s the flow Dispatch runs every day.
Kru brings property managers, rental owners, tenants, and your trusted contractors together on one platform. Submit requests, approve quotes, track progress — with Dispatch, our AI coordinator, running the back-and-forth so nothing falls through the cracks.
How Kru works.
Kru replaces spreadsheets, text threads, and phone tag with one platform that connects property managers, rental owners, tenants, and contractors. From request to completion, everything happens in one place — simple, transparent, and stress-free.
02
Property Owner / Manager
Review the request, set priority, and assign it to one of your trusted contractors — or handle it yourself and just use Kru to coordinate with the tenant. Dispatch sorts the routine stuff and only pings you when a decision is needed.
03
Optional: AI troubleshooting.
Your contractor gets the job details by text — no app to download, no login. They review the request and reply with a quote, usually within 24 hours.Want to cut down on truck rolls? Turn on Dispatch troubleshooting and the AI will text the tenant a few diagnostic questions before a contractor is dispatched. Stuck garburator? Reset button. Drain not flowing? Check the strainer. Sometimes the fix takes 30 seconds and never needs a contractor — saving you a service call and the tenant a wait.
04
Contractor
Your contractor gets the job details by text and email — no app to download, no login. They review the request and reply with a quote, usually within 24 hours.
05
Property Owner / Manager
Review the quote, approve in one tap, and the job is scheduled. The tenant is notified automatically. Dispatch coordinates timing between contractor and tenant so you don’t have to play go-between.
06
Contractor
Contractor finishes, marks it complete, and the full record — photos, quote, timestamps — is logged against the unit. Exportable any time.
Your contractors, your network.
Bring every contractor you already trust onto Kru. Plumbers, electricians, HVAC, handymen, snow, lawn — the whole roster, no caps, no fee per contractor. Each one gets job details by text and replies right from their phone. No app, no onboarding call.
Every repair, one platform.
Whatever breaks, your contractors handle it on Kru. Common categories:
Appliance Repairs
Dishwashers, refrigerators, washing machines, dryers, ovens, and more.
Plumbing Repairs
Leaky faucets, burst pipes, and other plumbing issues.
HVAC
Heating, cooling, ventilation, hot water tanks — emergency or routine.
Electrical Work
General electrical repairs and installations.
Seasonal Maintenance
Gutters, outdoor taps, snow removal, lawn care — whatever the season needs.
And more!
Cabinets, drywall, flooring, painting, roofing, fencing, and everything else on the punch list.
Built for everyone in the loop.
For property managers and rental owners.: Efficiency and simplicity
You stay in the driver’s seat. Review every request, set priority, approve quotes, schedule jobs — all from one dashboard. Dispatch handles the back-and-forth between tenants and contractors so you only step in when a decision is needed. Whether you’ve got 4 doors or 400, the workflow is the same.
For contractors
Get invited by a PM or rental owner you already work with. Job details land in a text — no app to download, no platform fee, no payment system to learn. Reply with a quote, schedule the job, mark it complete. Get paid however you’re already paid.
Ready to see Kru in action?
Book a demo and we’ll walk you through the whole flow — from tenant text to job done — on your portfolio, your contractors, your workflow.
Get the App